FREQUENTLY ASKED QUESTIONS
HOW OFTEN DO YOU RESTOCK?
We aim to restock every week, but restock dates vary depending on product availability.
WHAT DOES COVID-19 MEAN FOR YOU?
WHAT METHOD IS USED FOR SHIPPING?
All packages are shipped via USPS.
HOW CAN I GET INTOUCH WITH YOUR CUSTOMER SERVICE TEAM?
For customer service inquiries only, please E-mail customer service at email@example.com - We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
DO YOU OFFER RETURNS?
All Sales Are Final* We do not accept returns, exchanges or offer. Please note, Kiss My Matte Beauty reserves the right to refuse all refunds.
I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customer-service at firstname.lastname@example.org with your inquiry.
CAN I CHANGE MY ORDER I'VE PLACED?
No, once you place an order it is final.
DO YOU OFFER DISCOUNTS AND PROMOTIONS?
Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.