FREQUENTLY ASKED QUESTIONS

HOW OFTEN DO YOU RESTOCK?


We aim to restock every week, but restock dates vary depending on product availability.




WHAT DOES COVID-19 MEAN FOR YOU?


Processing times may be delayed due to issues related to COVID-19. Generally, our processing time is within 3-5 business days. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.




WHAT METHOD IS USED FOR SHIPPING?


All packages are shipped via USPS.




HOW CAN I GET INTOUCH WITH YOUR CUSTOMER SERVICE TEAM?


For customer service inquiries only, please E-mail customer service at contact@kissmymattebeauty.com - We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.




DO YOU OFFER RETURNS?


All Sales Are Final* We do not accept returns, exchanges or offer. Please note, Kiss My Matte Beauty reserves the right to refuse all refunds. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.




I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?


All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Kiss My Matte Beauty. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.




I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?


Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customer-service at contact@kissmymattebeauty.com with your inquiry.




CAN I CHANGE MY ORDER I'VE PLACED?


No, once you place an order it is final.




DO YOU OFFER DISCOUNTS AND PROMOTIONS?


Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.